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TERMS & CONDITIONS is the online store for the distribution of products through the Internet of the company "VIVA LA PINK - KAZANTZI FOTEINI ", based in Mesimeri Thessaloniki - PC 57500.Contact telephone: 2392092095 - 6934870567 - VAT Number 131102460 - TAX OFFICE DOY KALAMARIAS - EMAIL: Before entering the online store and browsing our website, you should consult the following terms and conditions, which apply specifically to the use of

 Make sure you agree to the following terms and conditions, as your further use and browsing of implies your express and unconditional consent and consent to them and as a customer you are responsible for accepting these terms before subscribing to online store The customer is considered to have unreservedly accepted the Terms of Use, as they apply from time to time, in any case that makes use of the services of In case you disagree with these terms, you should not use the services and content of The online store reserves the right to unilaterally modify the Terms of Use, without prior notice to the customer, except for their publication on the respective website. The terms and conditions of use of constitute the full and complete agreement between our company and the user of and bind only these two parties. Any modifications to the present terms and conditions will be subject to the above agreement from the moment they are recorded in writing and incorporated into this text and will be valid from the next visit of the user and onwards. The user of is obliged to use it in accordance with the law and these terms and conditions. This website is for personal use only and therefore may not be modified, reproduced, copied, distributed, sold, resold or used for commercial or non-commercial purposes. In case of such action, our company has the right to deny you access to temporarily or permanently, as well as to claim any other damage.

Registration in
By registering on you responsibly declare that you are over 18 years old and you automatically accept that you are able to undertake and fulfil the obligations arising from any transaction through the website. You also acknowledge that you accept these terms and conditions and are willing to use in accordance with the specific terms and conditions that you understand and accept unconditionally. Customers of become those who register from the "REGISTRATION" option, those who place orders as visitors and those who use the "TELEPHONE ORDER" service by giving their is an online store, independent, with its own pricing policy, terms of payment, distribution and delivery of products. The customer has the opportunity to place orders in the online store, as long as he has registered once on the website. By registering or not (as a guest) on you will be required to enter a valid email address, first and last name, country, address, city, postal code, telephone and a password (if you are registering as a user) for the valid registration of an order and / or the creation of your account. You agree to keep your account information (username / password) confidential and to restrict access to your computer or any other medium you use to browse (mobile or tablet) by any third, unauthorized person. . You are responsible for all activities that take place under your account / username and / or password as well as any financial consequences arising from this use. In addition, you guarantee that the information you provide is true, accurate, up-to-date and complete. If you have access to and use it on behalf of someone else, you declare that you have the power to bind this person as the principal with all the Terms and Conditions set forth herein and to the extent that you do not have this you agree to be bound by these Terms of Use and terms and conditions and assume responsibility for any damage caused by any incorrect or unauthorized use or access to In case that a minor (under 18 years of age) finally registers with by falsely stating that he or she is an adult, persons holding the minor in parental care are personally bound by these Terms of Use and conditions and fully acknowledge that they individually assume any damage caused by the illegal and in violation of these terms of use of After registration, each customer, using the unique e-mail (username) and password (password) he has stated, has the following options:
1) To see the contents of his shopping cart.
2) To buy products, for which (giving the e-mail and the password) it is possible to review or change (delete items, change quantities) their contents.
3) To see the orders he has placed in the basket in the online store
4) To finalize his orders and pay according to the payment method available in the online store
5) To modify the Customer Details of his Account.
ATTENTION: will never ask you for your login details (username or password) by email, phone or in writing.

Information provided & Products

 The company "VIVA LA PINK" is committed to the quality, completeness and validity of the information provided on the website, both in terms of the exact information displayed and the services provided by its online store, under the reservation of any technical or typographical errors, which can not be predicted or have occurred unintentionally or interruptions of the website due to force majeure. Our products have a two-year warranty, in accordance with EU law, as protection against defective products or products that do not meet the advertised appearance or function. Despite all our efforts for the correctness and the correct display of the products on our website, there is a possibility of discrepancies in the color due to the lighting during the photography or even in the resolution of the user's screen. Also the company "VIVA LA PINK" reserves the right to time the delivery of goods in cases of force majeure.

The online store can provide no guarantee for the availability of the products, but guarantees the timely information of the final consumers about their non-availability.


Terms and conditions of purchase
Order Processing, Price Policy and Order Modification

The execution of your order is understood as a distance contract and is governed by the relevant legal framework of no. 4 of Law 2251/1994 on consumer protection, as amended and in force. With the registration of each order, the consumer receives a confirmation message with the details of the order and the relevant information, such as:
1) the product ordered by type / unit etc.
2) price
3) the method of payment and delivery.
Product prices are final (including VAT).
The online store reserves the right to change prices without prior notice or consent of the customer. Regardless of any price variation, the customer always pays upon receipt of the product the price agreed upon when finalizing the order. For the avoidance of doubt, it is clarified that displays the predicted prices in euros. The prices are fixed in relation to the delivery within the deadline mentioned herein and do not include any other taxes, fees, levies or other similar charges that may arise in connection with the performance of the agreed services.
If the customer wants to modify an order, he should contact us at info@
In case of withdrawal of the customer from the market, within 15 days from receipt, the provisions of the Law and these Terms apply, provided of course the sold material is receptive to return, in its original packaging and condition.


 Order at

1) Add the products you are interested in to the cart.
2) Once you add a product then you are given the opportunity to either continue your shopping or go to your shopping cart.
3) In the shopping cart, you are given the opportunity to remove a product, update the quantity or complete your order.
4) When completing the order, you are asked to enter your email or log in to your account, if you are a registered user.
5) You are then prompted to enter the address to which your products will be shipped.
6) Click "continue" to select the shipping method of the order.
7) Click "continue" to select the payment method of the order.
8) At the end click "complete the order".
9) If you successfully place your order, you will receive a confirmation email of your order.
Your order on is possible throughout the day - 24 hours a day.
Phone order:
• You can place your order on the phone: 
2392092095 - 6934870567
OPENING HOURS: MONDAY, WEDNESDAY, SATURDAY: 9:00 - 15:00 // TUESDAY, THURSDAY, FRIDAY: 9:00 - 14:00 and 17:00 – 21:00.

Modifications to the Service

The Company reserves the right to modify the service or to terminate it temporarily or permanently, with or without notice. In any case where the customer uses the services of, it is considered that he has unreservedly accepted the terms of use listed here and unreservedly acknowledges that the online store is not responsible to the customer for any modification, postponement or interruption of the service.

Products and information - Responsibility of is not responsible for any damage caused to the customer, by the exchange of information while using the services of, resulting from loss, or delay in receiving, or not receiving, or alteration of data. Any legal or out-of-court disputes arising from the contracts concluded or the sales made within the online store that operates, will concern exclusively the legal representatives of the company and the courts of Thessaloniki will be competent.


For any question or clarification, please contact


When sending your order, you receive an informative email, which contains the shipping number of your order (track number).

For the shipment of the parcels we cooperate with the company "General Postal" and with other transport companies.

Delivery of parcels

The delivery of the order is done exclusively to the buyer, who should receive his parcel, showing his personal identity or passport. The buyer is solely responsible for the cost and shipping of the products. In order to deliver the order, the competent carrier must certify the identity of the recipient with the buyer details indicated by the customer on during the order.

Shipping and cash on delivery costs

Shipping costs are borne exclusively by the buyer and are clearly displayed at the checkout and also in the electronic communication sent to the buyer after the completion of the order.

In particular, for shipments in Greece:
Shipping costs for all of Greece and up to a shipping weight of 2 kilos are € 3. For every kilo over 2 kilos, the shipping cost is 1.5 €.
For purchases of € 50 and over, shipping is FREE.
Also the cost for cash on delivery is 2 €.


Delivery time

Athens and Thessaloniki: Within 1-2 working days

Land destinations: Within 1-2 working days
Island Greece: Within 2-4 working days
Inaccessible areas: Plus 1-2 working days in addition to the above mentioned per category.
Cyprus: Within 4-7 days
All orders and shipments of products are sent during the operating hours of the company: Monday, Wednesday, Saturday: 9:00 - 15:00 // Tuesday, Thursday, Friday: 9:00 - 14:00 and 17:00 - 21:00 .
Orders placed on on weekdays until 12:00 noon and provided the products are available, are delivered within 1-2 days to urban center.
Orders placed during the holidays are excluded. We also do not serve orders during the official holidays that apply to Greece.
For the shipment of orders we cooperate with the company "
General Postal" and the products are shipped the same day or the next day, unless a product is available. In this case the customer is informed via e-mail or by phone by us to schedule the delivery date.
Our company sends its products all over the world. If the ordering system informs you that there are no shipping methods available for the country of residence, please contact us.

Possible additional charges

In inaccessible areas and for heavy - bulky items there may be additional charges for the transport of products to these points and is done in consultation with the transport company.

Events of Force Majeure

Our company will not be liable for breach of obligations under these terms or liable for any damages for any delays or inability to deliver the products to the buyer or any other third party, if and to the extent that such delays or failure of delivery are due in incidents that can not be attributed to the fault of our company, including, inter alia, cases such as: adverse weather conditions, floods, explosions, fires, natural disasters, accidents, riots, strikes, compliance with any legislative or governmental act or any other general cause which it could not have foreseen or could not have prevented, such as when the country of dispatch prohibits the import of the sent products, meaning the above as indicative cases of force majeure, and / or inability to communicate with the customer by phone / email / sms for any problem with his order. In case that it is not possible to deliver products within the aforementioned schedule and / or for any other delay and / or failure of delivery due to force majeure as mentioned above, our company will contact you as soon as possible for your best service, to state if you wish to receive, even with a time delay, your order.

Changes – Returns

Refunds will be made according to the payment method chosen by the user / customer / buyer when purchasing the respective product.
The refund will be paid only to the specific person who completed the purchase and paid the corresponding amount.
More specifically, the return of products charged by our company is accepted in the following cases:
1. In case our company does not execute the order correctly through (error during the registration of the order, the invoicing or the shipment). In this case, the customer should not accept to receive the product. The products must be returned in excellent condition, completely sealed and packaged, without being used and without any damage. The products must be returned in their original packaging (box, etc.).
2. In the event that upon receipt, the customer identifies any defect in the product which is directly related to its essential ingredients, packaging or product quality and which is obviously not attributed to the customer's fault or misuse or misuse product, our company will replace the defective product. The user must inform us in writing by sending an e-mail, accompanied by photos, to info@ within 48 hours of receipt of the defective product (s), otherwise the customer explicitly and unconditionally accepts that he loses the right to return without any ex-post rights. Defective products must be returned directly to the company in excellent condition and with all the contents of the original packaging in order to be entitled to a refund or replacement of the product. The decision to identify the defect and replace the product or refund your money will be at the discretion of our company. Once your respective claim for a defective product is approved, our company will proceed with its replacement or the refund of the money paid for its purchase within fourteen (14) calendar days from the receipt of the respective product.
Any shipping costs for the replacement of the products as well as for the return of the defective products or for the return of products due to incorrect registration of your order through the fault of our company, will be borne by us. In any case you have simply changed your mind about your purchase (Right of Withdrawal), you are entitled and free to withdraw within 14 calendar days of receipt by sending an email to info@ The products must be returned in excellent condition, completely sealed and packaged, without being used and without any damage. The products must be returned in their original packaging (box, etc.). Our company will refund your money within 14 calendar days of receiving your product and will pay you with the same payment method you chose at the initial time of your transaction. (If the payment method was cash on delivery, then you must notify us of a bank account in order for us to send you the money).
The cost of returning the product in this case is borne entirely by you. In case you do not meet any of the above conditions, or if the product has been processed or is not refundable, we reserve the right not to accept your withdrawal.


You can pay for your order in the following ways:

1) Payment by cash on delivery.
The cash on delivery method is active for specific product categories
The products are sent through the transport companies we work with to the selected shipping address and the price of the products is paid in cash upon receipt of the parcel by the customer. The cash on delivery method has an extra charge of € 2 per order and is valid only for destinations within Greece.

2) Payment by bank deposit (transfer)
If you want you can pay for your order by bank deposit (transfer) in the following bank accounts:

NATIONAL BANK // IBAN: GR7401102370000023700238332 // Beneficiary: KAZANTZI FOTEINI   

ALPHA BANK // IBAN: GR7101407200720002002013107 // Beneficiary: KAZANTZI FOTEINI

On the bank deposit you must enter the number of your order and the name under which you placed the order.

You can mark them in the fields: reason for deposit and / or comments, if you transfer money via ebanking or tell the bank clerk (if you do not have e-banking and choose to go to a bank branch).
The products are shipped as soon as the transfer is completed and there is a confirmation of your deposit in our account.
The buyer must make a deposit of the entire amount of the value of the products as well as the shipping costs.
If the buyer sends the money from the above bank with which our company cooperates, there is no extra charge for the transfer of money.
If he sends them from any other bank with which our company does not cooperate, then there will be remittance costs which are borne by the buyer.

3) Payment by Card:
The online store accepts payments through credit, debit and prepaid cards of Visa, Mastercard, Maestro, American Express, Diners as well as using the Masterpass e-wallet. All card payments are processed through Alpha Bank's "Alpha e-Commerce" electronic payment platform and use TLS 1.2 encryption with 128-bit encryption protocol (Secure Sockets Layer - SSL). Encryption is a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key.

In any case and in any payment method you can contact us at info@, before or after you place your order.
Mesimeri - Thessaloniki - Postal Code 57500
Contact telephone: 
2392092095 - 6934870567

Warranty, Liability and Compensation
Product information is available on, and is provided in accordance with applicable law. We take every possible measure to ensure that all the details, descriptions, photos of the products displayed are correct at the time the relevant information was entered into the system. However, to the extent permitted by applicable law, we do not warrant that such details, descriptions, or photographs of the products are accurate, complete, reliable, up-to-date, or infallible. Any information displayed on about the ingredients used in the products is not intended to be and should not be construed as advice or recommendations regarding the use of any product.
Our company does not provide any warranty, express or implied, direct or indirect, with regard to marketability, beauty and suitability for a specific purpose or any other issue concerning the products. provides product details for informational purposes only. as the seller of the specific products has only the statutory obligations on the responsibility of the seller and under the special restrictions mentioned to the extent of its own responsibility faithfully adheres to the specifications of proper storage, maintenance and transport to the final recipient.


Exceptions - Disclaimer will not be liable under this limited warranty if during the inspection of the defective product it appears that the suspected defect or malfunction in the product does not exist or results from:

Failure to comply with the proposed use, maintenance or other instructions of the respective suppliers / producers.
Unauthorized modification or alteration of the product.
Abuse, misuse, negligent acts or omissions of the client and persons under the control of the client, acts of third parties or acts of force majeure.


Exclusive guarantee

If any of our products do not work under the above warranties, the only rights of the customer for the violation of the above warranty will be the replacement or refund of the amount paid for the purchase of the respective product at the discretion of our company. To the fullest extent permitted by law, the above warranties and rights are exclusive and are used to the exclusion of any other warranties, terms or conditions, express or implied, whether lawful or enforceable, enacted or otherwise, including warranties, terms or conditions. on marketability, suitability for a specific purpose, satisfactory quality and relevance to the product description, as well as non-infringement, which we expressly disclaim. does not assume or authorize any third party to assume on its behalf any other responsibility in connection with the sale, delivery, maintenance or use of the products.

Limitation of liability

To the fullest extent permitted by law, excludes for itself and its suppliers any liability, based on contract or tort (including negligence), for incidental, ancillary, indirect, special or criminal damages of any kind. loss of revenue or business, loss of information or data or any other financial loss arising out of or in connection with the sale, delivery, maintenance, use, performance, failure or discontinuation of the products, even if or any authorized reseller (if any) has been informed of the possibility of such damages and limits its liability to repair, replacement or refund of the amount paid for the purchase of the respective product at its discretion. This disclaimer will not be affected if any right / compensation provided herein fails to fulfil its primary purpose.

Denial of responsibility

Some countries or states or provinces do not allow the exclusion or limitation of implied warranties or limitation of ancillary or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury, so that the above restrictions and exclusions are limited accordingly. in relation to you to the maximum extent permitted by applicable local law. When implied warranties may not be excluded in their entirety, they will be limited by the duration of the applicable written warranty. This warranty provides you with specific legal rights, which may vary depending on local law.

Intellectual property rights

All the content of, including indicative texts, graphics, news, outlines, works, videos, images, music, dialogues, suggested services, terms of use, as well as any other material is published in in any form, including menus, tools, web pages, web design programs, diagrams, methods, procedures, functions and software that are part of this web site, as well as any modifications related to this specific content , are intellectual property rights of our company and the relevant beneficiaries and are governed and protected by Greek Law (Law 2121/1993, as amended by Laws 4212/2013 and Law 4481/2017 and in force), the law of the European Union and from all relevant international conventions. In addition, the logos, trademarks, domain names and attributes contained in belong to this website and / or to all relevant persons who hold the relevant copyright. Reproduction, modification or alteration, in whole or in part, of and its content is not permitted without the written consent of

If any provision of the above terms becomes contrary to the general provisions of the Intellectual Property Law or is cancelled, this term will immediately cease to be valid and will be deleted from these terms and conditions, without affecting the other terms herein. For the use and exploitation of the material owned by third parties, the end user must request the written permission of the related persons who hold the copyrights and trademarks, in order for the end user to acquire the rights of use and exploitation. 

Trademarks and domain names

The company is the exclusive owner of the logos and the registered trademarks as well as any other point that includes the words “” and the domain name
All other marks used to distinguish the products or services sold, advertised or promoted and published on are trademarks of their respective owners and are used on for the sole purpose of distinguishing, description and advertising of products sold, advertised or promoted. and all other proprietors of registered trademarks have the exclusive right to use their respective trademarks. You do not have the authority, without the consent of our company and any other owner of the registered trademarks published on, to use these trademarks to distinguish products or services.
Any illegal or unauthorized use of such trademarks is prohibited and will result in the imposition of all legal penalties. Such trademarks and any other trademarks posted on should in no case be used to gain illicit property benefit from the trademarks or reputation of these trademarks or in a manner that damages the reputation of the trademark itself. trademark or their owner and in general, should only be used for the purposes provided on (for personal and non-commercial use only).

Links to other sites

The website may contain links to other websites that have nothing to do with does not control or monitor such third party websites or their content. Our company is not responsible for the content of these websites and / or for the rules set by them regarding your personal privacy and the processing of your personal data during your visit to these websites.

In particular, is not responsible for the availability or accuracy of such websites or resources, or the content, products or services that exist or are available from such websites or resources. Existing links to such sites or resources do not imply any endorsement by of such sites or resources or the content, products or services available there.
You acknowledge that you are solely responsible for and assume all risks arising from the use of such websites or resources.
Please be careful when accessing these websites through the links provided on and carefully read their terms of use and privacy policies.
These General Terms of Use and our Privacy Policy below do not apply to third party websites.
The website provides links to other websites solely to assist its users in searching and browsing the Internet and to enable links to other websites on the Internet.
When our company provides links to other websites, it does not mean that it also recommends to its users to access these websites and does not provide guarantees for their content or for the services and recommended products provided and sold by these websites at Internet to Network users.

Links to

Please contact at the following e-mail address: if you are interested in linking the homepage to other websites that may be accessible to the public.

You should contact our company to request our consent to connect to
Our company may provide free links to on a non-exclusive basis, unless otherwise agreed.
Our company is entitled to oppose certain links on its website in case the applicant who intends to activate links on the website has in the past adopted unfair commercial or business practices which are not generally adopted or accepted by the bodies. or the applicant has engaged in unfair competition activities against our company or our suppliers or our company has reasonable suspicions that the applicant could adopt such practices or activities in the future. In general, reserves the right to oppose certain links on its website at its sole discretion. In any case, posting deep links or using unapproved meta-tags without the consent of is prohibited.

Disclaimer regarding the content

Our company makes every effort to prevent the publication on of content that describes or represents situations that may be judged by the user that violate his beliefs and rights. In addition, we can not guarantee that will work continuously, without interruptions and errors due to the Internet connection. In case of problems in the use of, contact us by writing to the following email address:

One of our representatives will be at your disposal to help you restore your access to, as far as possible. At the same time, contact your ISP or check that every Internet connection device is turned on properly, including your Internet browser.
Although our company will make every effort to ensure smooth access to, the Internet-Network may not allow the operation of without interruptions or discontinuities due to site updates. has established the appropriate technical and organizational security measures to protect the services of the integrity of traffic data and electronic communications, in order to prevent unauthorized use or access to data, as well as to prevent the risk of dissemination, destruction and loss of data and confidential / non-confidential information about users and to avoid unauthorized or unauthorized access to such data and information.
You agree that, to the fullest extent permitted by applicable law, we will not be liable or liable (either contractually, or on a tortious basis (including negligence) or otherwise), under any circumstances, for any (a) cessation of activity, (b) delivery, incorrect delivery, corruption, destruction or other modification of data; (c) delayed access or interruption of access to the Site; , system failures or malfunctions that may occur in connection with the use of the Website, including the duration of the hyperlink to or from third party websites, (f) events beyond our reasonable control (force majeure), (g) any inaccuracies or omissions in content. In addition, to the fullest extent permitted by law, we will not be liable for any indirect, specific, criminal, incidental or consequential damages of any kind (such as lost profits) related to the site or its use by you regardless of the form of action or contractual or on a tort basis (including negligence).

This section obliges you to protect us and compensate us for any illegal activities caused by you. Please read carefully.
You agree to indemnify and its affiliates, successors, any subsidiaries and affiliates, its employees and directors, as well as any successors thereto, and any affiliates in general; , to the fullest extent permitted by applicable law, for any loss, damage or cost (including reasonable attorneys' fees and expenses) arising out of or in connection with your access to, use or misuse of any of the provided services, the breach or alleged breach of these terms and conditions as a whole, or any breach by you of any applicable laws or any other rights, including, but not limited to, the and including, without limitation, any copyright property, trademark, patent, trade secret, property right, private secret or any other proprietary right.


Applicable Law - Jurisdiction

These General Terms of Use, as well as the Privacy Policy of our website, are governed by Greek law.
The company "
VIVA LA PINK" legally collects your personal data:
a) In case of order (what is necessary for the execution of the contract)
b) In case of registration on our website for member login. (In this case, this information is absolutely necessary as stated above.
c) for reasons of commercial promotion, reference file, etc., but always with your consent
This data is used exclusively for your best service, information about your products and shipping of your purchases, and is kept for a period not exceeding 10 years. Each trader with the company, if necessary, provides explicit consent, in writing or electronically, or any appropriate way, where he will state that he agrees to maintain and process the above data / data by our company, as provided by the current European and domestic legislation, on personal data, for the purpose of executing a contract, sending updates, offers and notification of actions, the future report, for a specific or necessary period of time, not longer in each case of 10 years. All traders with our company, are informed about their legal rights (access, correction, deletion, portability, etc.) and about the necessary contact details with the company, in accordance with the above relevant legislation and the present (see below) Company Privacy Policy.
The company "
VIVA LA PINK" undertakes not to disclose in any case to third parties this data and will be used legally, in accordance with the Legislation on Personal Data Protection and our above Privacy Policy and the exceptions that it provides. . All your data is stored on servers that have Passwords and all the necessary encryption and protection systems. The company generally takes all the necessary technical measures to protect your data.
In general, the proper use of your personal data is regulated by Greek and European law and in particular by EU Regulation 2016/679 which governs the protection of personal data and the way in which personal data is treated, as well as the corresponding Greek Law No. 4624/2019 enacted pursuant to the above Regulation. They are also governed by law 2251/1994 as codified by Y.A. 5338/2018, which governs consumer protection. In the event of a dispute between users and our company, Greek law is applicable and the courts of Thessaloniki have sole jurisdiction to resolve the dispute.
Responsible for data processing is the company "
VIVA LA PINK", with contact details: email: or phone 2392092095 - 6934870567.
In addition, according to Directive 2013/11 / EU, which was incorporated into Greek law by Joint Ministerial Decision 70330/2015, the option of electronic consumer dispute resolution is now available through the Alternative Dispute Resolution process throughout the European Union.
If the user has a problem with a purchase made through the online store and resides in the EU, he can use the website "Resolving disputes online" for out-of-court settlement of the dispute.
The Alternative Dispute Resolution Body (ADR) is the following:
European Consumer Center of Greece (ECC GREECE), address: 144 Alexandras Ave., 11471, Athens.
The telephone numbers are: 2106460862 and 2106460814 // email:
The user can contact the above body for complete guidance on the entire process of submitting and processing his complaint.

Contact us

For any clarification or additional information on how processes users' personal data or relates to the products presented and sold on our website, you can contact us at or at phone 2392092095 - 6934870567 (Monday, Wednesday, Saturday: 9:00 - 15:00 // Tuesday, Thursday, Friday: 9:00 - 14:00 and 17:00 – 21:00.)


Privacy Policy - Data Protection Policy

Our company respects and protects your privacy. The Privacy Policy described here and implemented is available on our website every time you visit our website, browse our pages or use our services, whether you use our website or purchase products or services. The protection of your Personal Data is governed by the legal framework of the General Regulation of Personal Data Protection 2016/679 of the EU, as it was incorporated into Greek law and is valid to this day.

For the purposes of the applicable legislation, the Controller means the company "VIVA LA PINK"  which determines the purposes and means of processing your personal data, as well as the proper observance and implementation of security procedures to ensure privacy. , the integrity and availability of such data.
By accepting this Privacy Policy, the user accepts and unconditionally consents to to use the personal data provided by him, when necessary and if of course required in the implementation of the purposes described below.
We also invite you to read the General Terms and Conditions of Use of, as they also contain important information about privacy and the security systems adopted by this website.

Optional or mandatory disclosure of personal data

The provision of your personal data to when requested on a case-by-case basis through the use of our website, may be necessary or mandatory or optional in order to achieve the respective purpose (eg Payment completion, order execution, registration in the newsletter, etc.).

The mandatory or optional nature of the provision of your personal data is determined each time - with reference to the specific data requested - at the point of entry / registration for each data collection, by marking the mandatory information with an asterisk (*).
If you refuse to disclose the information that has been declared mandatory, either by law (eg VAT number) or the nature of the contract (eg recipient details), it will be impossible to achieve the main purpose of this data collection or provide you with any of the services available on
The provision of additional data on, other than those marked as mandatory, is optional and has no bearing on the main purposes of the collection (such as the use of the site itself).

How we use your personal data:

1. To create and manage your personal account.

2. For the management of your orders and the proper execution of your purchases.
3. For your electronic browsing on our website (cookies).
4. To know your response and your degree of satisfaction with our services and products, so that we are constantly improving (with your consent)
5. To update the file of our services and our financial offers (with your prior consent)
6. To contact you about our social media pages
7. For sending informative and advertising messages (provided you have explicit consent for this purpose).
8. For the possibility of future report for your next service, (with your prior consent)
9. For the general optimization of our services.

Transfer of your personal data to third parties undertakes not to make any illegal or improper use of your personal data and does not transfer in any way and for any reason to any third party personal data and information of users / visitors.

Your personal data will be disclosed to third parties only with your explicit consent, unless such disclosure is required by law or required for statutory purposes, for which no individual consent is required (for example when processing your personal data for the execution of our contractual obligations, such as the execution and sending of your order).
In these cases the personal data may be made available to third parties who will process the data autonomously and exclusively for these purposes. has chosen to cooperate with other companies for the processing of personal data, which you provide with your explicit consent, for the execution of certain and specific activities.
Please contact our Customer Service or email us at info@ if you would like to receive a list of partner companies.
There is a possibility that processes personal data of third parties, which are transmitted directly to our company by the users / visitors themselves, such as when the user who pays for a product is different from the recipient.
In these circumstances, it is the user's responsibility to obtain the consent of this person before disclosing his / her personal information to and to inform him / her about this Privacy Policy, as the user will be solely responsible for the concession. the information and personal data of a third party who has not given his consent or in the event that such data is used illegally or inappropriately.
In any case, every third person whose personal data is processed by under these circumstances has the same rights as those described below, in the section entitled "Your Rights".

Security measures

Our commitment to the security of your data is stable and absolute. We consistently take, in accordance with current legislation, all necessary organizational and technical measures to ensure the security of your information and personal data.

We only work with those who process data on the same terms of confidentiality and security as we do, and we are constantly updating and improving our security practices.
To this end, we shall establish technical and organizational security measures sufficient to minimize the risk of destruction or loss of data - even accidental ones - to prevent unauthorized access, illegal processing and processing items that are not in accordance with the collection purposes referred to in this Privacy Policy.
However, cannot guarantee its users that the security measures adopted to protect the Website, the transmission of data and the information on the Website in general, limit or exclude any risk of unauthorized access or dissemination of data through user devices.
In the unlikely event that a leak or breach of our data is found, will take all necessary measures to inform you and inform the Authorities.
If you find your data leaked, you must notify us immediately, within 24 hours of receiving notice.
We also advise you to ensure that your computer is equipped with the appropriate software to protect your Internet data transmission, both incoming and outgoing (such as updated antivirus systems) and that your ISP has also taken appropriate security measures. to protect the transmission of personal data over the Internet (such as firewalls and anti-spamming filters).

Your Rights

You have the right, at any time, to access your personal data, data and information that you yourself have disclosed to our company (right of access).

You also have the right to receive information from about the source of your personal data, the purposes and methods of processing that apply to your personal data, the type of software used when using electronic media to data processing, the names of the persons or categories of persons to whom personal data may be transmitted or to whom personal data may be disclosed in the performance of their duties (right to information). All such information is included in this Privacy Policy.

In addition you are entitled to:
 - The updating, correction and modification of your personal data (right of correction).
 - Request the deletion and permanent deletion of your personal data (right of deletion - oblivion). In this case, our company is obliged to delete your data, without undue delay, if one of the following reasons applies only:
1) personal data are no longer necessary in relation to the purposes for which they were collected by our company or otherwise processed.
2) revoke your consent to the collection, processing and storage of your personal data by our company and there is no other legal basis for the processing.
3) you oppose the processing of your personal data and there are no compelling and legal reasons for the processing.
4) personal data were processed illegally.
5) Personal data must be deleted in order to comply with a legal obligation under European Union law to which our company is subject.
6) personal data have been collected in relation to the provision of information society services directly to a child, as specifically mentioned in no. 8 par. 1 of the GKPD.
- The conversion to anonymous form or the exclusion of your personal data used, including data deemed unnecessary for the purposes for which the data was collected or subsequently processed (right to restrict processing). In general, you have the right to request and request that the way we process your data be restricted. This means that we can retain your information without the right to further processing, keeping only what data you need for future reference.
- Receive the personal data you have provided to our company, in a structured, commonly used and machine-readable format as well as the right to transfer your personal data to another data controller in a safe way (right to portability). In general, the retrieval and reuse or promotion to third parties of your personal data, will be done for purposes and services that you select and indicate.
In any case, you have the right to object in whole or in part (right to object) if there are no compelling and legitimate reasons for processing, especially if your data is used for advertising or direct marketing purposes or if it is used for commercial purposes or for market research.
Request that we not send you promotional mail by clicking on the "unsubscribe-delete" link contained in our promotional emails.
You can freely exercise your rights at any time by sending a written request to to the email address and we will respond immediately to satisfy your request.


Deadline for reply

We strive to respond to all legitimate customer requests within one month. Occasionally it may take more than a month if your request is too complex or you have a number of requests to respond to. In this case, we will notify you and inform you about it. To ensure that your personal data is always accurate, up-to-date, appropriate and complete, please let us know of any differences between us at

Targeted Advertising

We would like to inform you that by accepting this Privacy Policy as well as the General Terms of Use, you give your explicit consent to to collect, store and use your data when:

1) you buy our products, or receive a financial offer from us
2) create a user profile and register on our website.
3) participate in a contest, promotion or research.
4) inform us or ask us, a question (electronically or by telephone), contact form, email link, entering the email, name, age, mobile or landline for sales purposes related to products similar to those you have already ordered, purchased or you have generally expressed your interest in any way, as well as sending ads or newsletters about products similar to those you have already ordered, purchased or generally expressed your interest in any way.
You can revoke this consent at any time at info@
To manage your marketing and communication preferences, you can go to your account editing section.

Automated technologies or interactions.

As you interact with the website, we may automatically collect technical information about equipment, browsing procedures, etc. We collect this information through cookies, server logs and other similar technologies.

Links to third party websites

Our site may contain links to other sites that may operate independently of us, solely for the convenience and information of users while navigating them. does not control or monitor such websites or their content. is not responsible for the content of these sites and the rules they apply, even in relation to the privacy and processing of your personal data while you browse their pages. So we urge you to be careful when you visit these websites through links on our site and to read very carefully the privacy policy and the terms of their use.

This Privacy Policy does not apply to the websites of other companies.

Multimedia internet channels

We may use information from online media sources, such as websites, social media, and information sharing platforms.

This information can be used to help us tailor and improve our services to you. Wherever we use information from these sources, we will respect the rights you have set for how you want your information to be used. We recommend that you regularly review the privacy notices and preference settings available to you on any multimedia online channel so that they can be enforced.


The company "VIVA LA PINK" recognizes the importance of the issue of security of your Personal data as well as your electronic transactions and takes all necessary measures, with the most modern and advanced methods, to ensure your maximum possible security. All information, which is related to your personal data and your transactions, is secure and confidential. The security of our Online Store is achieved by the following methods:


Customer Identification

The passwords used for your identification are two: the Password (e-mail) and the Personal Security Code (password), which every time you enter them provide you with absolute security access to your personal information. Allows you to change your Personal Security Password as often as you like. The only one who has access to your data is you through the above codes and you are solely responsible for maintaining their confidentiality and concealment from third parties. In case of loss of the password or its leakage you should notify us immediately, otherwise our online store is not responsible for the use of the secret code by an unauthorized person. For security reasons, we recommend that you change your password at regular intervals and avoid using the same and easily traceable codes (eg date of birth, phone number, etc.).

ATTENTION: will never ask you for your login details (username or password) by email, phone or in writing.

Ensuring the Privacy of the transfer of your personal data. uses security ways, which ensure the confidentiality of data transfer (encryption ensures the security of online transactions).
When registering a new Customer in the online store which is necessary for placing an order in the online store, the following registration details are required: Name, Surname, Address, Postal Code, City-Region, Country, Telephone, E-mail address. The above information is necessary for the processing of the order by and are at its disposal in order to be used exclusively for the service of the customer / buyer's order. provides the possibility of collecting personal data only of those customers / buyers who have either placed an order in our e-shop, or have registered through the page of The collection of personal data is necessary in order to support their transactions through, ie to send their purchases and receive special services such as order history, address list, etc. will not distribute a customer / buyer email or other personal data for marketing purposes without the user's consent. The user's personal data may be used to create personal content, services and advertising related to
The customer / buyer has the ability to request the immediate deletion from the databases of of all his personal data that he has disclosed in the above way on our website, if he has stopped using his services and there are no debts of this to


Customer Obligations

The Customer of the online store is obliged to:

Do not use the network to carry out acts which may result in criminal prosecution or the initiation of any civil or administrative proceedings against for acts which are indicative but not exclusive refer to the Penal Code, Special Criminal Laws, Telecommunications Legislation, Personal Data Protection Legislation as well as the relevant provisions or directives of the European Union or the National Telecommunications Commission, the Personal Data Protection Authority and any other Public Authority and Service. Do not violate any form of Third Party Copyright.
To strictly comply with the applicable regulations and terms of use of as well as the applicable regulations for the protection of personal data of its subscribers and / or visitors of its websites.
Provide complete and correct registration information which is registered during the registration and for which information can be provided. Update his registration details so that they correspond to his true current personal details. In case of inaccuracy in the Customer registration details, has the right to deactivate the customer account immediately.
The customer should also keep secrets and not disclose to third parties his ID and username (password) in the services of It is also obliged to immediately inform via email to, for any unauthorized use of its password. Confirm that he has logged out of his account at the end of each session. To provide correct Payment and Delivery Information for the orders placed in the e-shop.

Confidentiality of Transactions

Confidentiality is taken for granted and the same basic principles that govern classic transactions apply in the case of e-commerce. All information transmitted by the user / member to the company "VIVA LA PINK" is confidential and our company has taken all necessary measures to use them only to the extent that it is necessary in the context of the services provided. Some of the measures that have been taken are the following.

1.Only authorized persons have access to your transaction information and only when necessary, e.g. for the processing of your applications, sending an order, etc.
2. The company "
VIVA LA PINK" does not disclose the details of customers and their transactions, unless it has a written authorization from you or this is imposed by a court decision or decision of another public authority.
3. In any case, the company "
VIVA LA PINK" in no way discloses or publishes your personal data and information that you trust us. The personal data that you make available to us by registering as a member are used exclusively for the execution of your transactions.


During your visit to the pages of and in order to order products, but also to ensure the possibility of contacting you to inform you about our new products, you may be asked to provide information that concerns you (name , occupation, email address, date of birth, etc.).

Any personal data that you declare anywhere on the pages and services of the website are intended solely to ensure the operation of the respective service and may not be used by any third party, without complying with the provisions of N. 2472/97 on the protection against the processing of personal data, as in force from time to time.
The personal data kept in the database of, can be deleted immediately at the request of the customer.

Modifications to the Privacy Policy

The company "VIVA LA PINK" may modify or update this Privacy Policy of the current site, in part or in full, even due to updating the legislation governing the protection of your personal data and protecting your rights, but also as a consequence. of our continuous effort to improve the Protection of your Data. Any such modifications and updates of the privacy policy will be posted on this website and will be communicated to users so that they will be binding as soon as they are published on We invite you to visit this section frequently to read the latest and most up-to-date version of the Privacy Policy.

Cookies Policy - Technology & Management

We use cookies on this website. Cookies are small text files that are stored in the browser during your internet browsing to improve the experience of using the website by users, making browsing faster and easier. The operation of the website will be significantly affected if you disable or do not accept the use of cookies. For example, among other things, you may not be able to upload images to the site and / or you may not be able to add products to your cart and make a purchase.

If you would like more information on how to manage certain types of cookies, including how to control or delete them, please visit:

Types of Cookies

The basic types of cookies that the website may use are described below:

Visit cookies - session cookies
These are temporary cookies that remain in the cookie file of your browser's browser only during your visit and are deleted when you close the browser. Some of their functions are that we allow you to navigate to various pages on our site, we keep in your cart the products that you have added during your browsing and they allow us the complete operation of the checkout mechanism for the completion of your orders.

Permanent cookies - persistent cookies
These remain in the cookies file of your device's browser (computer, tablet, mobile) even after the program closes, sometimes for a year or more (the exact length of stay depends on the lifespan of each cookie). Permanent cookies are used to remember your browsing and preferences on our website, as well as to allow you to interact with social media platforms.

First-party cookies - First-party cookies
These are cookies that are installed in the browser and / or on the hard drive of your device by the website you are visiting. This includes assigning you a unique identifier to track your navigation on our site. They are commonly used to manage visits and for identification purposes.

Third-party cookies
These are cookies used by third parties, such as e.g. social networks, chat applications, to track your visits to the various sites on which they are advertised. The site administrator has no control over third party cookies.

Google Analytics cookies
Google Analytics cookies are performance analysis cookies that allow us to collect anonymous information about how visitors use the website. These cookies can inform us about how many visitors use the website, the time and duration of use, while also providing us with information on how to navigate visitors to different parts of the website. This information helps us to improve the way our website works and our services to you. They are also anonymous information and do not contain personal data.
The information collected by Google Analytics cookies about our website is transferred and stored on Google servers in accordance with Google's privacy policy.

Cookies Management

Most internet browsers allow you to control and configure cookies through the settings of each browser. You can see how by clicking on the browser you are using:

Google Chrome

Microsoft Internet Explorer

Mozilla Firefox

If your browser is not listed or you are using a mobile phone please visit and consult it for action. Also all the aforementioned browsers are the property of other companies and we do not take any responsibility for their content and accuracy.